Frequently Asked Questions | TOP KNIVES LLC
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Frequently Asked Questions

Everything you need to know about our U.S. knife dropshipping fulfillment, shipping times, and compliance.

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Shipping & Delivery

How long does shipping take? +

We ship all orders from our U.S. warehouses in Colorado and New Jersey, so delivery is fast:

  • Same-day dispatch for orders placed before 2PM EST
  • 2-5 business days to most U.S. locations via USPS or UPS Ground
  • Express options available (2-day air) for select locations
No more 30-45 day waits from China. Your customers get domestic speed with tracking.
Do you ship to P.O. Boxes? +

No, we only ship to physical street addresses. Due to signature requirements for high-value orders and carrier restrictions on sharp objects, we cannot deliver to P.O. Boxes or APO/FPO addresses.

Which carriers do you use? +

We primarily use USPS First Class and UPS Ground for domestic shipments. For express delivery, we offer UPS 2-Day Air where available.

Tracking numbers are automatically emailed within 24 hours of dispatch.

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Returns & Refunds

What is your return policy? +

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Key advantage: Returns come to our Colorado warehouse, not China. You avoid international return shipping costs and delays.
Who pays for return shipping? +

Return shipping is the customer's responsibility unless the item is defective or incorrect. We can provide a prepaid return label with the cost deducted from your refund, or you can use your own carrier.

How long do refunds take? +

Returns are inspected within 2 business days of receipt. Once approved, refunds are processed to the original payment method within 3-5 business days.

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Legal & Compliance

Do I need a special license to sell knives? +

In most states, no special license is required to sell knives online. However, you must:

  • Verify customers are 18+ (21+ for automatic knives)
  • Comply with state-specific restrictions (we handle shipping compliance)
  • Obtain any required business licenses in your state of operation

We recommend consulting a local attorney for specific business licensing requirements in your jurisdiction.

Which states can you ship automatic knives to? +

Due to federal and state restrictions, we cannot ship automatic knives (switchblades) to: Delaware, Hawaii, Maryland, Minnesota, New Jersey, New Mexico, New York, Pennsylvania, Virginia, Washington, and Wisconsin.

For all other states, buyers must be 21+ and automatic knives are restricted to military/law enforcement in some jurisdictions.

How do you verify customer age? +

We employ a three-step verification:

  1. Checkout age confirmation (18+/21+ checkbox)
  2. Random ID verification uploads for flagged orders
  3. Adult signature required (21+) on delivery for all orders

This protects your business from underage sales liability.

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Dropshipping Process

Is there a minimum order quantity? +

No. Unlike traditional importers, we don't require MOQs. You can dropship single items directly to customers. We handle the bulk importing from China; you sell one at a time.

Is your branding on the packaging? +

No. We offer white-label fulfillment. Your packing slips, your return address (if provided), neutral boxes. Your customers never see "TOP KNIVES LLC" or our supplier information.

Custom inserts and branded packaging available for high-volume sellers (500+ orders/month).

How does inventory syncing work? +

We provide real-time inventory feeds compatible with Shopify, WooCommerce, and CSV export. Stock levels update every 4 hours to prevent overselling.

Low-stock alerts notify you when items fall below 20 units so you can adjust marketing or pricing.

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Account & Pricing

Is there a setup fee or monthly subscription? +

No setup fees. We operate on a per-order fulfillment fee model:

  • $3.50 per order (picking, packing, packaging)
  • Actual shipping cost (USPS/UPS rates)
  • Product cost (wholesale price)

No monthly minimums, no hidden fees. Pay only when you make sales.

How do I get started? +

Getting started takes 3 steps:

  1. Contact Yara via WhatsApp or email to request access
  2. Receive product catalog and pricing sheet
  3. Connect your store (API, CSV, or manual order placement)

Most sellers are live and shipping within 48 hours of approval.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.

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WhatsApp Support

Fastest response time. Chat with Yara directly.

Start Chat →
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Email Us

Detailed inquiries and documentation requests.

Send Email →
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Email yara@top-knives.com
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WhatsApp +86 180 2388 5060 (Yara)
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Warehouse Colorado & East Coast USA
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